Securus Technologies, a Dallas, Texas based communications technology leader, serves over 3,450 in corrections agencies, public safety, and law enforcement. Securus also provides services to inmates across the United Stated totaling well over 1,000,000. Securus has made excellence in service a foundational part of meeting the needs of consumers in every area in which the company functions. From public information to inmate self-service, emergency response and biometric analysis Securus provides technology communication solutions with integrity and a focus on excellence. However, other communication technology providers within the field have not been so integral, and as such, create an atmosphere of distrust within the industry and within the hearts of consumers.
Securus Technology’s Chief Executive Officer, Richard A. Smith, has honed in on a particular culprit that, as far back as 1998, has operated outside the established industry standards and legal bounds of the communication technology field, at the expense of the very consumers they are pledged to serve. Global Tel Link (GTL) has been found overcharging for inmate calls, adding time to phone calls, and operating in other ways that are illegal and unethical. The details of Global Tel Link’s unsavory activities as outlined in the Order from the Louisiana Public Service Commission, Docket No. U-20784 and more recent findings about GTL will be released, by Securus, over the next six months.
It is unclear what GTL will be influenced to change during the months of disclosure to come, but Securus is making the atmosphere ripe for industry accountability to facilitate consumer driven service and innovations. The disclosure of GTL wrongdoings coupled with Securus’ ethical, no-nonsense approach in the field are easy to discern contrasts. GTL would benefit greatly from moving more toward Securus’ provider practices in the communication technology field if it is to continue to function successfully therein.