Graeme Holm has maintained his passion for helping the Australian ordinary financial customers who survive on credit from the financial institutions to get through their financial challenges. Most of the everyday citizens in the country depend on loans to finance their projects, whether business or personal projects. When the institutions in the region realized this, they began taking advantage of the situation by lending money to the clients at very high rates. They also neglected the aspect of guiding the customers on the preparation of repayment plans which would guide them on the repayment process. As a result, many borrowers found themselves in situations where they were involved in fights and disputes with their lenders due to failure to meet their debt obligations.
Graeme Holm was an employee of a large financial institution in the city at the moment. He made keen observations on the trends that were happening in the market and realized that there existed some challenges facing the customers that required urgent solutions. The challenges revolved around the quality of customer care that the financial institutions gave to their clients and hence directly impacted the customer satisfaction. As part of the solution, he decided to start a financial firm that would address these challenges by providing the right services to the customers so that he could boost their satisfaction. He named the company Infinity Group Australia. He founded it with his life partner, who then became a business partner, Rebecca Walker.
After the establishment of Infinity Group Australia, the main focus became to address the real issues that affected the everyday client that required credit assistance from the institutions. The first challenge that needed urgent attention was the defaulting of loans by the customers. One of the reasons that cause the customers to default their loan repayment was the lack of understanding of the terms and conditions that were offered by the financial institutions. Infinity Group Australia, under the close monitoring of Graeme Holm and his wife, set out a customer service attendant that could explain to all the customers the terms and conditions of the company as illustrated in the loan schedules. This was a very brilliant step because it helped to elaborate to the less learned customers on the terms of borrowing so that they could never enter into contracts that they never knew in the beginning.
Besides the recruitment of the customer attendant, Infinity Group Australia hired a personal banker that would assist the clients in choosing the right credit products to suit their financial needs. This was aimed at ensuring that the customers got the products that sufficed their needs and hence more satisfaction. The other role of the personal banker was to guide the clients on the preparations of repayment schedules. This would include personal budgets that would regulate the amount of expenditure that the clients made so that they could afford to repay the loans as well as meeting the other financial needs of their families. As a result, the clients have become more responsible managers of their finances. Learn more: https://medium.com/@graemeholm