After Better business Bureau (BBB) had evaluated the statements made and issued by Securus Technologies to their clients, it gave the firm a formal accreditation as well as an A+ rating. Securus Technologies tops in providing civil and criminal justice technology solutions for public safety, corrections, investigation, and monitoring as well.
The Senior Vice President of Operations pointed out that it is through working aggressively with Better Business Bureau located in Texas, they received the recognition. He added that by collaborating with BBB, they became compliant to the list of the following required standards:
- Trust building by creating and maintaining up to date records
- Ensuring adherence to the existing advertising and selling standards
- Maintaining honesty about products and services as well disclosing material details
- Disclosing the necessary information about the business as well that of operations for the customer to make the choice of buying or not
- Abiding to all written or verbal agreements and representations
- Being prompt to address any problem in the marketplace professionally
- Ensure that any data collected is necessary, protected and used responsibly as per the customer’s preferences
- Maintaining integrity while approaching any business dealings, transactions, and commitments
Securus established the largest in-house domestic call center with 220 seats, and it is a move that improved customer service handling. They had a higher target, but with the current capacity, they still manage to respond to more than 2.5 million calls on a monthly basis. The calls get answered within 11 seconds in average while their customer satisfaction score stands at 4.3 out of 5. Also, Securus representatives are trained on the basis of the BBB required standards. All the above results clearly provide justification for the recent accreditation of the firm.
About Securus Technologies
Securus Technologies is a firm located in Dallas, Texas that helps in connecting family and friends to those in prison using superior communication solutions. Securus serves over 3400 public safety, law enforcement, and correction agencies as well as 1,200,000 inmates in North America. They focus on connecting what matters.
Thousands of people each year rely on inmate calling features to stay connected, but they complain about the cost of the service. Operator assisted calls can be very expensive and cost the bulk of the fees listed on the agreement disclosure. Securus Technologies is the top leading professionals in inmate call monitoring and providing quality effective and affordable services. They have been proudly serving the local general public for over 25 years. They were proud to announce their successful fourth quarter in a PRN News article. They also have worked with the Public Utility Commission to ensure other companies are under mandated government regulations.
They’ve recently had two successful acquisitions with Jpay and Vimeo to offer quality services that also help their customers say money. They ensure that you will have to make far less trips to a correctional facility with Securus Technologies. They have integrated features that give inmates personalized services. They have rates that can’t compare with their competitors and they also offer their customers free calls in Louisiana for a limited time. Don’t miss out on a great opportunity to be able to stay connected to your loved ones in a correctional facility.
Features Offered By Securus Technologies
Video Chat Feature
Securus Technologies has teamed up with the highly popular video giant Vimeo. Together they offer their clients a video chat feature for inmate calls that offers stellar innovative video chat calls. You’re in complete control of the video and the sound.
Advanced Pay Options
Securus Technologies has partnered with JPay to offer their customers advance pay features. This will allow their customers to get call credits in advance for inmate calling without ever leaving home because customers can pay in advance by telephone. Visit the Securus Technologies website for more details today.
Securus Technologies, a Dallas, Texas based communications technology leader, serves over 3,450 in corrections agencies, public safety, and law enforcement. Securus also provides services to inmates across the United Stated totaling well over 1,000,000. Securus has made excellence in service a foundational part of meeting the needs of consumers in every area in which the company functions. From public information to inmate self-service, emergency response and biometric analysis Securus provides technology communication solutions with integrity and a focus on excellence. However, other communication technology providers within the field have not been so integral, and as such, create an atmosphere of distrust within the industry and within the hearts of consumers.
Securus Technology’s Chief Executive Officer, Richard A. Smith, has honed in on a particular culprit that, as far back as 1998, has operated outside the established industry standards and legal bounds of the communication technology field, at the expense of the very consumers they are pledged to serve. Global Tel Link (GTL) has been found overcharging for inmate calls, adding time to phone calls, and operating in other ways that are illegal and unethical. The details of Global Tel Link’s unsavory activities as outlined in the Order from the Louisiana Public Service Commission, Docket No. U-20784 and more recent findings about GTL will be released, by Securus, over the next six months.
It is unclear what GTL will be influenced to change during the months of disclosure to come, but Securus is making the atmosphere ripe for industry accountability to facilitate consumer driven service and innovations. The disclosure of GTL wrongdoings coupled with Securus’ ethical, no-nonsense approach in the field are easy to discern contrasts. GTL would benefit greatly from moving more toward Securus’ provider practices in the communication technology field if it is to continue to function successfully therein.